Privacy Policy

Last updated: 06 August 2026

1. Introduction

This Privacy Policy explains how we collect, use, store, share and protect your personal information when you use www.ngwenya.co.za, to give marketing consent, manage your marketing preferences, or opt out of marketing.

2. Website and Legal Information

This website, www.ngwenya.co.za, is operated by the central marketing service provider appointed to perform direct marketing services on behalf of the listed businesses and their authorised partners under mandate.

The central marketer collects and manages personal information, marketing consent records, marketing preferences and opt-out records for the purpose of providing direct marketing services to the listed businesses and their authorised partners.

Where marketing communications are sent by the central marketer on behalf of a listed business or partner, each party will comply with its respective legal obligations in relation to the processing of personal information in accordance with the Consumer Protection Act, the Protection of Personal Information Act (POPIA), and the Electronic Communications and Transactions Act, having regard to its respective roles and responsibilities.

3. Personal Information We Collect

We may collect and process your name and surname, contact number, email address, WhatsApp number, marketing preferences, selected businesses or partners, selected or opted-out marketing channels, records of your consent, preference changes and opt-outs, enquiry details, booking details, membership details or product interests where applicable, and technical information relating to your use of this website, such as your device, browser, IP address and website usage information.

4. Why We Use Your Personal Information

We process your personal information to record and manage your marketing consent, allow you to update your preferences, allow you to opt out of marketing, share your preferences with the listed businesses and their authorised partners, allow those businesses and authorised partners to send marketing where permitted by law and in accordance with your recorded preferences, keep records of consent and opt-outs, respond to queries, comply with applicable law, and operate, secure and improve this website.

5. Marketing Purposes

Where you consent to marketing, your personal information may be used and shared for direct marketing relating to holiday, leisure, travel, accommodation, timeshare, vacation ownership, resort, rental, lifestyle and related products and services.

Marketing may be sent by telephone, WhatsApp, SMS, email, newsletter, online marketing, remarketing, postal mail or any other channel listed on this website.

You may manage your preferences or opt out at any time.

6. Sharing Your Personal Information

We will share your personal information only with those listed businesses, and authorised partners and service providers who require the information to provide marketing services in accordance with your recorded marketing preferences, your consent and applicable law.

The listed businesses and their authorised partners may use your personal information only for the purposes set out in this Privacy Policy, the consent wording, your recorded preferences and applicable law.

7. Marketing Preferences and Opt-Outs

You may change your marketing preferences or opt out of marketing at any time by using the preference tools on this website, using the unsubscribe or opt-out facility in a marketing communication, replying “STOP” where applicable, or contacting us directly.

If you opt out, we and/or the relevant listed business or partner will take reasonable steps to update the relevant records and stop further marketing to you through the relevant channel, subject to any communication already in progress or communication required by law.

If you request us to identify the source from which your personal information was obtained, we will take reasonable steps to provide that information where required by law.

8. Cross-Border Transfers

Some listed businesses, partners or service providers may be located outside South Africa, or may use systems hosted outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that appropriate safeguards are in place and that the information is protected in a manner consistent with POPIA.

9. Retention of Personal Information

We will keep your personal information only for as long as reasonably necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or allowed by law.

We may retain consent records, marketing preference records and opt-out records for as long as reasonably necessary to prove compliance, manage marketing preferences and avoid contacting persons who have opted out.

10. Security

We will take reasonable and appropriate technical and organisational measures to protect your personal information against loss, unauthorised access, misuse, disclosure, alteration or destruction.

However, no website, electronic platform or communication system can be guaranteed to be completely secure.

11. Cookies and Website Information

This website may use cookies or similar technologies to operate the website, improve functionality, measure usage and support marketing preference management.

Where required, you may manage cookie preferences through your browser settings or any cookie tool provided on this website.

12. Your Rights

You have the right to ask what personal information we hold about you, ask for access to your personal information, ask us to correct or update your personal information, ask us to delete personal information where legally permissible, object to certain processing, withdraw consent where processing is based on consent, opt out of direct marketing, register a pre-emptive block on the National Consumer Commission Opt-Out Registry and to lodge a complaint to the Information Regulator of South Africa and/or the National Consumer Commission in relation to unlawful direct marketing practices.

13. Complaints

If you have a question or complaint about how your personal information is processed, please contact us first using the details set out in this Privacy Policy.

You may also lodge a complaint with the Information Regulator of South Africa.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on this website.

Where a material change affects how your personal information is used for marketing, we will take reasonable steps to bring the change to your attention where required.